The stay is more like a hotel except without the perks of a hotel. It was very highly priced compared to related accommodation around the area. At least double the price, especially since almost all of them include breakfast. We were told we will be picked up at the pier. But despite a call 2 hours in advance (just before leaving Phuket pier) and 2-3 calls from Phi Phi pier there was no one to pick us up, as was promised. We (family of 3) finally got a map, figured our way and started walking towards the stay with 3 suitcases and 3 carry-on sized luggage. We met the staff half way where he apologised and said he had to pick other hotel's guest, thus was delayed. Luckily it is only a total 12-minute walk. I was expecting room to be small, but it was even smaller. The tap in the bathrooms basin was broken. The shampoo attachment broke off. When told, the staff just smiled, said he will fix it and didn't do anything after 4-5 hours. We did not want to spoil our vacation with arguments with host our staff, so we finally got frustrated and moved to a hotel next door. There was strict cancellation policy at this listing, so we ended up just foregoing one night's stay. We didn't argue with "housekeeping" staff because it wasn't their fault that this stay was mis-advertised on airbnb. The staff did not even know of host, let alone us meeting her.”